HOSN commenced operation in 2012.The company adheres to the following philosophy: “Excellent quality and trustworthy service. Be customer-orientated, and create and enhance customer values”. It has gradually strengthened its internal service monitoring and has promoted standards of service to both meet and exceed international requirements. With 400 service hotlines available 24 hours a day; HOSN has truly brought customer service to the forefront to ensure that any queries of any size can be tackled as quickly as possible.
The key aim of HOSNs service team is to provide ever improving service quality and to continue to grow the service team in size to cater for the ever increasing sales. At present, HOSN has a service team of over 30 employees who worked for the company eight years on average. Customer service can be provided both in Chinese and English. Currently, HOSN is expanding through creating new build parts centers, to improve service response time.
HOSNs service team areexperts in their craft with a great attitude and a strong teamwork ethic. A key target is to “win customer satisfaction and exceed customer’s expectation with our professional perspective and skills, and specialized experience.” No isn’t an answer; the service team have combated many obstacles faced by HOSNs customers, and willwork for customers 24 hours straight in any climate conditions until the job is truly done.
